🥐 Bread Cravers ERP System

Complete User Manual & Operational Guide
👑
Administrator

System Overview & Full Control Access

👥
User Management

Manage all system users and their permissions

  • Create new user accounts
  • Assign roles (Admin, Manager, Chef, etc.)
  • Reset passwords when needed
  • Deactivate inactive users
📊
Financial Reports

Monitor overall business performance

  • View sales vs deposits reports
  • Analyze driver financial performance
  • Generate profit/loss statements
  • Export reports to Excel/PDF
🍞
Production Oversight

Monitor and approve all production activities

  • Review chef production entries
  • Approve/reject production records
  • Set production targets
  • Monitor ingredient usage
🚚
Dispatch Management

Oversee all dispatch operations

  • View all driver dispatches
  • Monitor driver performance
  • Review back debt tracking
  • Approve shop dispatches
💰
Expense Analytics

Track and analyze all business expenses

  • View expense dashboard
  • Analyze driver expenses
  • Generate expense reports
  • Monitor budget compliance
📈
System Reports

Comprehensive business intelligence

  • Daily production reports
  • Product profit analysis
  • Sales performance tracking
  • Inventory turnover reports
⚠️ Administrator Responsibilities:
  • Ensure data integrity across all modules
  • Monitor system performance and user activity
  • Resolve escalated issues from other roles
  • Backup critical data regularly
📋
Manager

Daily Operations & Team Management

🚚
Driver Dispatches

Manage daily driver operations and stock

  • Create new driver dispatches
  • Record sold quantities and cash received
  • Track driver expenses and commission
  • Monitor driver back debt
💡 Pro Tip: Always verify driver signatures and cash amounts before saving dispatches.
💰
Sales vs Deposits Tracking

Monitor driver cash handling and banking

  • Generate financial reports by driver
  • Identify cash shortages immediately
  • Track actual bank deposits vs expected
  • Address cash discrepancies promptly
🚨 Critical: Drivers should deposit cash daily. Any shortages must be addressed immediately.
Production Approvals

Review and approve chef production entries

  • Check production quantities
  • Verify ingredient usage
  • Approve or request corrections
  • Monitor production targets
📦
Ingredients Management

Monitor stock levels and usage

  • Check current ingredient stock
  • Review stock history and usage
  • Monitor ingredient costs
  • Plan for restocking
🏪
Shop & Kampala Dispatches

Manage internal shop operations

  • Create shop dispatches
  • Manage Kampala branch dispatches
  • Track shop stock levels
  • Monitor shop sales performance
📊
Production Reports

Analyze production efficiency

  • Generate production reports
  • Track chef performance
  • Monitor product yield
  • Identify production issues
💰
Finance Department

Financial Operations & Cash Management

🏦
Bank Deposits

Record and verify all bank transactions

  • Record driver bank deposits
  • Upload deposit receipts
  • Verify deposit amounts match records
  • Track deposit dates and amounts
📝 Important: Always record deposits on the same day they are made to maintain accurate financial records.
💸
Expense Management

Track and categorize all business expenses

  • Record business expenses
  • Categorize expenses properly
  • Attach expense receipts
  • Monitor expense budgets
👨‍💼
Payroll Management

Process employee salaries and payments

  • Generate payroll records
  • Calculate salaries and deductions
  • Print payslips for employees
  • Maintain payroll history
📈
Financial Overview

Monitor overall financial health

  • View financial dashboard
  • Track income vs expenses
  • Monitor cash flow
  • Generate financial statements
✅ Best Practices for Finance Team:
  • Reconcile bank deposits daily with driver records
  • Verify all expenses have proper documentation
  • Process payroll on time every period
  • Maintain accurate financial records for auditing
👨‍🍳
Chef

Production Management & Quality Control

🍞
Daily Production

Record daily baking production

  • Enter quantities of each product made
  • Record flour and ingredient usage
  • Note any production issues
  • Submit for manager approval
👨‍🍳 Chef's Tip: Record production immediately after baking while quantities are fresh in memory.
📊
Production History

Track your production performance

  • View past production records
  • Monitor production trends
  • Track your progress against targets
  • Identify areas for improvement
🎯
Target Monitoring

Stay on track with production goals

  • View daily/weekly production targets
  • Monitor your performance against goals
  • Identify products needing attention
  • Plan production based on targets
⚠️ Quality Control Checklist:
  • Verify all quantities before submitting
  • Report any ingredient quality issues immediately
  • Note any production delays or problems
  • Maintain consistent product quality standards
🛒
Sales Staff

Shop Operations & Customer Service

💳
Point of Sale (POS)

Process customer sales efficiently

  • Select products and quantities
  • Calculate totals automatically
  • Process cash and card payments
  • Print receipts for customers
💡 Quick Tip: Use the search function to quickly find products during busy periods.
📦
Shop Stock Management

Monitor and manage shop inventory

  • Check current stock levels
  • Identify low stock items
  • Request restocks from bakery
  • Monitor product movement
🏦
Daily Banking

Record and deposit daily sales

  • Record daily sales totals
  • Prepare bank deposit slips
  • Record banking transactions
  • Maintain cash drawer accuracy
📊
Sales Reports

Track shop performance

  • View daily sales summaries
  • Monitor best-selling products
  • Track sales trends
  • Identify peak sales periods
🎯 Customer Service Excellence:
  • Always greet customers warmly
  • Maintain clean and organized shop
  • Handle customer complaints professionally
  • Keep product displays fresh and appealing
🚚
Drivers

Route Operations & Cash Management

📦
Daily Dispatch Process

Follow proper procedures for daily operations

  • Receive assigned products from bakery
  • Verify quantities against dispatch form
  • Provide signature acknowledging receipt
  • Plan efficient delivery routes
💵
Cash Handling Procedures

Proper management of sales collections

  • Collect cash from sales throughout day
  • Keep cash secure at all times
  • Record all sales accurately
  • Deposit collections daily with finance
🚨 CRITICAL: You must deposit ALL cash collections (minus your commission and approved expenses) to finance EVERY DAY.
📝
Expense Recording

Document all business expenses properly

  • Record fuel and transport expenses
  • Document any other business expenses
  • Collect and submit receipts
  • Get manager approval for expenses
💰
Commission Calculation

Understand your earnings structure

  • Commission based on products sold
  • Higher commission for meeting sales targets
  • Automatic calculation in system
  • Paid from daily cash collections
Daily Routine Checklist

Follow this sequence every working day

  • Morning: Collect products from bakery
  • During day: Sell products, record sales
  • End of day: Return unsold stock
  • Before leaving: Deposit cash to finance
📊
Performance Tracking

Monitor your sales and financial performance

  • Check your back debt status regularly
  • Monitor your sales vs deposits report
  • Track your commission earnings
  • Identify areas for improvement
✅ Driver Success Formula:
  • Be Punctual: Start early, finish strong
  • Be Honest: Accurate records build trust
  • Be Professional: Represent Bread Cravers well
  • Be Consistent: Daily deposits prevent problems
  • Be Efficient: Plan routes to maximize sales
🚫 AVOID THESE COMMON MISTAKES:
  • ❌ Holding cash instead of daily deposits
  • ❌ Inaccurate sales recording
  • ❌ Missing or incomplete expense documentation
  • ❌ Late returns of unsold products
  • ❌ Poor customer service